Returns & Exchanges Policy
At Jewelry By Johan, we strive for perfection in every handcrafted piece; however, if you are not completely satisfied, we offer a streamlined return process for eligible items within 30 days of delivery. Please note that custom-designed jewelry and unique material commissions may be subject to specific restocking fees or final sale terms.
Initiate Your Request
Contact our customer service team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Prepare Your Package
Securely pack your jewelry in its original presentation box and shipping carton, ensuring all certificates, appraisals, and promotional items are included.
Ship with Insurance
Affix the provided shipping label or use a trackable courier service with full insurance coverage to protect your handcrafted piece during transit.
Inspection and Refund
Once our artisans verify the item's condition, we will process your refund or store credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing